Accessibility Statement

What is digital accessibility?

Digital accessibility refers to a set of rules and best practices covering functional, graphical, technical, and editorial aspects.

Compliance with these rules and best practices ensures that digital content (websites, mobile applications, PDF documents, etc.) is accessible to people with disabilities.

An accessible website makes it possible, for example, to:

  • Customize display settings via the operating system and/or the browser (increasing or decreasing text size, changing fonts, modifying colors, stopping animations, etc.).
  • Navigate using assistive technologies such as screen readers or Braille displays.
  • Navigate without using a mouse, using only the keyboard, switch devices, or a touchscreen.
  • Access videos and audio content through subtitles and/or transcripts.

Digital Accessibility Commitment

Caisse d’Epargne is committed to making its websites (internet, intranet, and extranet), mobile applications, software, and digital public interfaces accessible in accordance with Article 47 of Law No. 2005-102 of 11 February 2005, and in line with the ambitions and commitments of the BPCE Group of which it is a member.

Currently, the BPCE Group is implementing a program to strengthen digital accessibility. One of its key components is the development of a shared multi-year accessibility plan for 2025–2027, applicable to all Group entities.

As BPCE Solutions Informatiques is the main publisher of digital services, you may consult the 2025 Annual Digital Accessibility Action Plan – [BPCE SI].

This initiative forms part of the shared Group framework and is implemented locally through a regional action plan.

To achieve the best possible results, accessibility is taken into account by all teams (functional and graphic design, development, content creation, etc.) throughout the design, development, and maintenance of websites and mobile applications.

These teams are supported by the digital accessibility expert company Ideance, notably for:

  • Awareness and training initiatives on digital accessibility.
  • Guidance and quality assurance throughout the development of digital content.
  • RGAA (General Accessibility Improvement Framework) compliance audits.
  • Support in drafting legal documents (multi-year plan, action plan, and accessibility statement).

Accessibility Statement Scope

This accessibility statement applies to the CENORBANK Belgium website.

Compliance Status

This website is non-compliant with the RGAA (General Accessibility Improvement Framework).

Feedback and Contact

If you are unable to access any content or service on this website, you may contact us to be directed to an accessible alternative or to obtain the content in another format.

You can contact the digital accessibility reference service by describing your issue at the following email address:contact.accessibilite.digital@bpce.fr

Please do not include any confidential or personal information in your request.

Remedies

If you have identified one or more failures to comply with digital accessibility regulations on this website (accessibility defects, missing mandatory statements, etc.), and:

  • You have notified us of these issues, and
  • You have not received a satisfactory response,

You may then:

Contact ARCOM

To report one or more breaches of digital accessibility regulations, please use the contact form available on the ARCOM website.

Contact the Defender of Rights

To assert your rights regarding accessibility issues you have encountered, you may send a free letter (no postage required) by mail to the following address:

Défenseur des droitsLibre réponse 71120